Croftbend
Renovations
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Policies & FAQ
Clear expectations. No surprises.
Everything you need to know before we swing the first hammer.
General
What areas do you serve?
Do you work on residential and commercial projects?
How do I get a quote or estimate?
Are you licensed and insured?
Payment Policies
What payment methods do you accept?
What is your payment schedule?
Do you offer financing?
What happens if a payment is late?
Cancellation & Reschedule Policies
Can I reschedule a project after it is booked?
What is your cancellation policy?
What if you need to reschedule on your end?
Warranty & Satisfaction
Do you offer a workmanship warranty?
What is your satisfaction guarantee?
How do I report a warranty issue?
Privacy Policy
What information do you collect?
How do you use and protect my information?
Can I request deletion of my data?
Safety & Liability
Is your crew trained in safety protocols?
What happens if there is damage during the project?
Do you handle hazardous materials?
Scope of Work & Change Orders
How is the scope of work defined?
How do change orders work?
What if hidden conditions are discovered mid-project?
Access & Property Protection
Do I need to be home during the work?
How do you protect floors, furniture, and belongings?
What about pets and children?
Working Hours & Communication
What are your typical working hours?
How will you communicate with me during the project?
What is your response time for calls and emails?
Our Non-Negotiables & Expectations
What we expect from our clients
What our clients can expect from us
What we will not tolerate on our job sites
Substance and conduct policy
